Social Networks

21
May

facebook-03

Facebook caught sharing secret data with advertisers

The privacy issues that have been hounding Facebook may be coming to a head. A report in the Wall Street Journal indicates that the Facebook, along with MySpace, Digg, and a handful of other social-networking sites, have been sharing users’ personal data with advertisers without users’ knowledge or consent.

The data shared includes names, user IDs, and other information sufficient to enable ad companies such as the Google-owned DoubleClick to identify distinct user profiles. Some of the sites in question, including MySpace and Facebook, stopped sharing the data after the Journal asked them about it. The surreptitious data sharing was first noticed (PDF) by researchers from Worcester Polytechnic Institute and AT&T Labs in August 2009, who brought it up with the sites in question. It wasn’t until WSJ contacted them that changes were made.

Not surprisingly, Facebook appears to have gone farther than the other sites when it comes to sharing data. When Facebook’s users clicked on ads appearing on a profile page, the site would at times provide data such as the username behind the click, as well as the user whose profile page from which the click came. “If you are looking at your profile page and you click on an ad, you are telling that advertiser who you are,” Harvard Business School professor Ben Edelman told the Journal. Advertisers contacted by the paper said that they were unaware of the additional data and did not make use of it.

Facebook has tweaked its privacy policy throughout its history, with the most recent moves to open up more user information to the public drawing heavy criticism and FTC complaints. Users have also had a tough timenavigating the site’s often-Byzantine privacy controls, which has led to a trickle of user defections. With these latest revelations about Facebook ignoring industry standards, not to mention its own privacy policies, that trickle may turn into a torrent.

Article by Eric Bangeman @ Ars Technica

Category : Social Media | Social Networks | Blog
30
Sep


Cone release today the 2008 Cone Business in Social Media Study Fact Sheet.  The survey presents the findings of an online survey managed by Opinion research corporation across 1, 092 adults comprising of 525 men and 565 Women 18 years of ager and older.

Social Media was defined as : Technology facilitated dialogue among individuals or groups, such as blogs/microblogs, forums, wikis, content sharing, social networking, social bookmarking and social gaming.

Among the findings were approximately 59% of Americans have interacted with companies on a social media website over a years time.  59% ? Wow, that seems like an awfully high number, which begs the question, what exactly defines “interacting” with a company or brand on a social media website?  Are people really reporting “interaction” with a company or is this really a reflection on actually visits to social media sites.  I would also have liked to have seen a breakdown in age groups.  Was the population size skewed to 18-30 year olds?  Are the baby boomers and seniors now interacting at a higher rate than last year?

In the study, it reports:

  • 13% – Interact 2 or more times a week
  • 12% – Interact Once a week
  • 13% – Interact 1-2 times a month
  • 21% – Interact a few times a year
The study also reports on the sample’s responses to wheather companies should have a presence in social media.  Among the findings:
  • 34% believe that companies should have a presence in social media and interact with consumers regularly
  • 51% believe that companies should have a presence in social media but only interact with consumers as needed or by request
  • 8% believe that companies can have a presence in social media but should NOT interact with consumers
  • 7% believe that companies should not have a presence in social media
According to this data, 93% of the sample believe there should be some sort of social media presence, and 85% believe that companies should not only be present, but also interacting with consumers.
It is also reported that Americans feel better about companies and their brands when they can interact with them in a social media environment:
  • 56% – I feel a stronger connection with a brand if I can interact with it in a social media environment.
  • 57% – I feel better served by companies when I have a conversation with them in a social media environment
My question is : How many of you have actually interacted with a brand within a social media site?  How did you know the person you were interacting with was a company representative (vs. fake steve jobs/steve ballmer!) Is interaction with the community more helpful that direct interaction with the brand?  Post your comments, I would love to hear others insights.
Category : Brand | New | Social Media | Social Networks | Blog